Frequently Asked Questions — Appliance Yard

Welcome to the Appliance Yard FAQ. Here we answer common questions about orders, delivery, returns, payments and more.

1. Ordering

Q: How do I place an order? Browse the range at applianceyard.com, add what you want to your cart and go to checkout. Enter your delivery and payment details, confirm, and you'll get an order confirmation email straight away.

Q: Can I change or cancel my order after placing it? Yes, as long as it hasn't been dispatched. Email support@applianceyard.com or call 01384 898604 with your order number as soon as you can. Once an order has left us it can't be changed, but you can still return it — see section 4.

Q: Do I need an account to order? No. You can check out as a guest. Creating an account just makes it easier to track orders and save your delivery address.

2. Delivery

Q: How much is delivery? Nothing. Every order ships free by express delivery, with no minimum spend and no surcharges — including the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands, though those can take a little longer.

Q: How long does delivery take? 3–5 business days from dispatch. Orders are processed Monday to Friday, excluding bank holidays.

Q: Do you ship internationally? Not at the moment — we deliver within the UK only.

Q: Can I track my order? Yes. You'll get a dispatch email with tracking details as soon as your order leaves us. If tracking hasn't updated for a few working days, contact us and we'll chase the carrier.

Q: How are large appliances delivered? By a specialist carrier who'll contact you to arrange a delivery window. Delivery is to your ground-floor threshold. Please measure doorways, hallways and stairwells before you order, and make sure there's clear access on the day.

Q: Do you install appliances or take the old one away? Installation, plumbing and wiring aren't included unless a product page says otherwise. We can take your old appliance for recycling when you buy a replacement of the same type — just let us know before your delivery date.

3. Payment

Q: What payment methods do you accept? All major debit and credit cards, plus secure third-party payment gateways. Payment is taken when you order.

Q: Is it safe to use my card on your site? Yes. Card details are entered directly with our payment providers using industry-standard encryption — we never see or store your full card number.

4. Returns and refunds

Q: What is your returns policy? You have 14 days from delivery to change your mind for any reason, then a further 14 days to send the item back. Items should be complete, with accessories and original packaging where possible.

Q: Who pays for return postage? You do for change-of-mind returns. If an item is faulty, damaged or not what you ordered, we cover the cost of return or collection.

Q: How long does a refund take? We refund within 14 days of receiving the item back, or of proof you've sent it, to your original payment method. Your bank may take a further 3–5 working days to show it.

Q: What if my item arrives damaged? Email support@applianceyard.com with your order number and photos as soon as you can — ideally within 48 hours. We'll arrange a replacement or refund.

Q: What if it develops a fault later? Within 30 days of delivery you can reject a faulty item for a full refund. After that, you're entitled to a repair or replacement under the Consumer Rights Act 2015. Contact us with your order number and a description of the fault.

5. Products and warranties

Q: Do products come with a warranty? Many include a manufacturer's warranty — check the individual product page. A manufacturer's warranty sits alongside your legal rights, it doesn't replace them.

Q: How do I know an appliance will fit? Every product page lists dimensions. Measure the gap including depth and door swing, and check your access route. If you're unsure, call us on 01384 898604 before you order — we'd rather help you get it right first time.

6. Your data

Q: How is my personal information protected? In line with our Privacy Policy and UK GDPR. We never sell your data. You can ask to see, correct or delete it at any time by emailing support@applianceyard.com.

7. Contacting us

Q: How do I get hold of a human? Email support@applianceyard.com or call 01384 898604, Monday to Friday, 9:00am–5:00pm. We aim to reply to emails within one working day. Include your order number if you have one.