Refund policy

Last updated: 27 July 2026

We want you to be happy with your purchase. This policy sits alongside your legal rights and does not affect them.

Your right to cancel (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from the day you receive your order to change your mind, for any reason.

To cancel, email support@applianceyard.com or call 01384 898604 with your order number. You can use the model cancellation form, but you don't have to — a clear statement is enough.

Once you have told us you are cancelling, you have a further 14 days to send the goods back.

Returning the item

• Items must be returned complete, with all accessories, manuals and original packaging where possible.
• You may inspect and handle goods as you would in a shop. If the value of an item is reduced by handling beyond what is necessary — for example, an appliance that has been installed, plumbed in, or used beyond an initial check — we may deduct an amount from your refund to reflect that loss in value.
• Return postage for change-of-mind returns is your responsibility unless the item is faulty or was sent in error. For large appliances we can arrange collection; the cost will be quoted before you commit and deducted from your refund.
• We strongly recommend a tracked service. Until the item reaches us, it remains your responsibility.

Refunds

We refund within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever is sooner. Refunds go to the original payment method. We refund the standard delivery cost you originally paid; if you chose an enhanced or express service, we refund only the standard rate.

Depending on your bank, funds can take a further 3–5 working days to appear.

Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality.

• Within 30 days of delivery you can reject a faulty item for a full refund.
• After 30 days and within 6 months you are entitled to a repair or replacement. If that fails, you can claim a refund, which may be reduced to reflect use.
• Manufacturer warranties run alongside these rights and do not replace them.

Contact us with your order number, a description of the fault and photographs where relevant. Where an item is faulty, damaged in transit or not what you ordered, we cover the cost of return or collection.

Please inspect large appliances on delivery where you can. Visible transit damage is easiest to resolve if reported within 48 hours, though this does not limit your legal rights.

Items we cannot accept back

The change-of-mind right does not apply to sealed goods returned unsealed where hygiene requires it (for example, disposable liners and consumable accessories), or to goods made or personalised to your specification. Your rights over faulty goods still apply.

Cancelling before dispatch

If your order has not yet been dispatched, contact us and we will cancel it and refund in full.